SHIPPING & DELIVERY
Our parcels are sent from our warehouse in Sydney, Australia.
We strongly recommend downloading the Australia Post 'MyPost' app to best track your order. Click here to download.
Click here for IMPORTANT information on tracking and delivery.
CHRISTMAS GIFT SHIPPING CUTOFF DATES
Standard Shipping: Monday 18 December*
Express Shipping: Wednesday 20 December
Items sent to and from Perth and Darwin with Parcel Post need to be lodged by Thursday 14 December to be delivered by Christmas.
Orders UNDER $65:
|
TYPE OF SHIPPING |
COST |
NOTES |
|
CLICK & COLLECT (SURRY HILLS SYDNEY) TUE-SAT: 11-5PM ONLY |
$0.00 |
We will email with instructions for collection as soon as your order is ready for collection. PLEASE NOTE: Order preparation may take between 24-72 hours. We will contact you ASAP if the item(s) are unavailable. |
|
STANDARD POST |
$7.95 |
This method offers a Tracking ID and normally takes 2 to 7 business days for items to be delivered. (Delivery areas further away from Sydney and rural addresses will result in longer lead times). |
|
REGISTERED POST |
$8.95 |
Receive your order in a safer way and with peace of mind. This method offers a Tracking ID and requires a signature upon delivery. |
|
EXPRESS POST |
$12.95 |
The fastest way to receive your order via Australia Post or Couriers Please. This method offers a Tracking ID and normally takes 1 to 2 business days to be delivered. PLEASE NOTE: For same day dispatch, orders must be placed before 1pm, Monday-Friday. |
|
SAME-DAY DELIVERY (METRO SYDNEY ONLY) TUE-FRI BEFORE 12PM |
$35.00 |
CUT OFF TIME IS 12PM (if order is placed after 12pm, it will be dispatched at 10am the following business day). We will contact you ASAP if the item(s) are unavailable. |
|
4 HOUR Delivery (METRO SYDNEY ONLY) TUE-FRI BEFORE 12PM |
$75.00 |
CUT OFF TIME IS 12PM (if order is placed after 12pm, it will be dispatched at 10am the following business day). We will contact you ASAP if the item(s) are unavailable. |
Orders OVER $65:
|
TYPE OF SHIPPING |
COST |
NOTES |
|
CLICK & COLLECT (SURRY HILLS SYDNEY) TUE-SAT: 11-5PM ONLY |
$0.00 |
We will email with instructions for collection as soon as your order is ready for collection. PLEASE NOTE: Order preparation may take between 24-72 hours. We will contact you ASAP if the item(s) are unavailable. |
|
STANDARD POST |
$0.00 |
This method offers a Tracking ID and normally takes 2 to 7 business days for items to be delivered. (Delivery areas further away from Sydney and rural addresses will result in longer lead times). |
|
REGISTERED POST |
$8.95 |
Receive your order in a safer way and with peace of mind. This method offers a Tracking ID and requires a signature upon delivery. |
|
EXPRESS POST |
$12.95 |
The fastest way to receive your order via Australia Post. This method offers a Tracking ID and normally takes 1 to 2 business days to be delivered. PLEASE NOTE: For same day dispatch, orders must be placed before 1pm, Monday-Friday. |
|
SAME DAY DELIVERY (METRO SYDNEY ONLY) TUE-FRI BEFORE 12PM |
$35.00 |
CUT OFF TIME IS 12PM (if order is placed after 12pm, it will be dispatched at 10am the following business day). We will contact you ASAP if the item(s) are unavailable. |
|
4 HOUR Delivery (METRO SYDNEY ONLY) TUE-FRI BEFORE 12PM |
$75.00 |
CUT OFF TIME IS 12PM (if order is placed after 12pm, it will be dispatched at 10am the following business day). We will contact you ASAP if the item(s) are unavailable. |
BULKY/HEAVY ITEMS:
|
TYPE OF SHIPPING |
COST |
NOTES |
|
STANDARD POST |
$5.00 per KG |
This method offers a Tracking ID and normally takes 2 to 7 business days for items to be delivered. (Delivery areas further away from Sydney and rural addresses will result in longer lead times). |
|
REGISTERED POST |
$5.00 per KG |
Receive your order in a safer way and with peace of mind. This method offers a Tracking ID and requires a signature upon delivery. |
|
EXPRESS POST |
$10.00 per KG |
The fastest way to receive your order. This method offers a Tracking ID and normally takes 1 to 4 business days to be delivered. |
PLEASE NOTE: Shipping prices may vary dependant on excess weight of the order or distance (from NSW).
Need to cancel your order?
If you have changed your mind and need to cancel your order, please contact us as soon as possible. We may be able to cancel the order for you within 1 business hour* of the order being placed but we cannot guarantee being able to cancel the order before it is dispatched.
*Within our hours of business. Monday - Friday: 10am-5pm.
Incorrect address/Need to change your shipping address?
If you have entered an incorrect address and need to make a change, please contact us as soon as possible. We can make changes to your address within 1 business hour* of the order being placed. Outside of the 1 business hour of the order being placed, please contact Australia Post. You can also change the address yourself via the Australia Post or Couriers Please website using your Tracking ID provided.
*Within our hours of business. Monday - Friday: 10am-5pm.
If the order is delivered to the wrong address and sent back to us, once the correct address is confirmed a postage fee of $10 will be incurred for sending out the order a second time. This must be paid before we resend the order.
Tracking Information
Your tracking information will be sent to you via email by Australia Post or Couriers Please. It may take 24-48 hours after placing your order to receive this email. Please check your email address for an email from Australia Post with tracking information. If you cannot find it in your inbox, it may be in your junk/spam folder, please check this before contacting us!
Shipments To Other Countries
Sydney Salon Supplies also delivers to New Zealand. Shipping flat rate to NZ is 25 AUD for all parcels less than 3KG. However, if parcels are heavier than 3KG, an extra fee will be requested before dispatching the parcels.
Please note shipping to universities is not accepted.
PLEASE BE AWARE, THERE IS A PANDEMIC AROUND THE WORLD. OUR PROCESSING SERVICE AND AUSTRALIA POST DELIVERY HAVE BEEN AFFECTED. THE BELOW INFORMATION ISN'T 100% ACCURATE RIGHT NOW.
PLEASE BE PATIENCE!
More accurate estimation? please visit Australia Post Delivery Times Calculator Here
Calculate from postcode 2010.
Don't forget to "Enter a Date" after clicking "Go" for an accurate estimation.
FREE SHIPPING AUSTRALIA WIDE FOR ORDERS OVER $100
We offer free postage on all orders over $100 using Australia Post Regular Parcel. This method offers Tracking and normally takes 2 to 7 business days for items to be delivered. Delivery lead times will be based on location. Delivery areas further away from Sydney and rural addresses will result in longer lead times.
If you want a safer way to receive your product you may choose (for an extra charge) Parcel with Tracking and Signature (Registered Post).
If you choose the Express Postage option there will be an extra charge of up to $10. All parcels will be delivered between 1 to 2 business days in all Australian capitals cities (except Darwin and the country - 2 to 3 business days) after shipping. Orders placed before 2 pm will be posted the same day (Monday to Friday).
Orders with Tracking & Signature and Express Post receive a free product selected by the buyer and will be ensured if the parcel goes missing (except when the buyer changes delivery to "Safe Drop").
$8.00 shipping fee on all orders under $100.
Orders under $100 also have the oportunity to select Express Post, Tracking & Signature and Tracking for an extra cost (with bonus product).
For Tracking Information
Will be sent to you (not from us) via Australia Post.
Please check your email address for an email from Australia Post with tracking information.
Please also check your Junk Email folder before contacting us.
Shipments To Other Countries
Sydney Salon Supplies also delivers to New Zealand. Shipping flat rate to NZ is 25 AUD for all parcels less than 3KG.
However, if parcels are heavier than 3KG, extra fee will be requested before dispatching the parcels.
Please note shipping to universities is not accepted.