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FAQ's

  • All products are genuine and we guarantee the authenticity of all our products. These are backed up by genuine Australian Warranties

  • Yes, we post to Australia wide.

  • We offer free postage on all our items Over $100. Otherwise, shipping fee is applied.

    Regular Post takes 1 to 7 days to be delivered.

    Express Post takes 1 to 3 business days to be delivered.

  • We will contact Australia Post and open an investigation. After that, we will send a replacement providing the 'Tracking and Signature' or 'Express Post' postage option has been chosen.

    We are unable to offer any refunds or replacements if no 'Tracking and Signature' or 'Express Post' option had been chosen when ordering.

  • Insurance is included if you choose the option 'Tracking and Signature' or 'Express Post' on delivery.

  • Yes, just order your items and change your shipping address to the address you want your items to be delivered to.

  • From time to time Australia post will hold your parcel for you at your local post office. To track your parcel within Australia you can visit www.auspost.com.au/track/ and quote the consignment number you received in your dispatch email.

  • All products are genuine and come with the manufacturer’s warranty. Typically outlined below

    • GHD - 2 YEARS
    • SILVER BULLET - 1 - 2 YEARS
    • BABYLISS - 12 MONTHS
    • PARLUX - 12 MONTHS
    • CONAIR - 12 MONTHS
    • WAHL - 1 - 2 YEARS 
  • If you have any problem registering the ghd online it doesn't mean the item isn't genuine. Please contact ghd Service Australia on 1300 443 424 and they will help you out directly.

  • If you're having troubles with a ghd product, then please contact their warranty line directly.

    ghd warranties: 1300 443 424
    You can complete the details below and send to ConsumerServices@ghdhair.com.au and they can action and contact you back with next steps.

    Name:
    Address:
    Email address:
    Date code of your ghd (on the safety label):
    Product type and colour e.g pink platinum styler:
    Date of purchase (attach a photo/screen shot of your receipt if you have one):
    What is the fault with the ghd product:
    Mobile number:


    MUK warranties: 1300 768 264
    info@mukhair.com


    Beachwaver warranties:(2)9666 11 11
    greg_g_davis@dimerco.com

  • If you need to have another branded electrical item repaired, whilst is covered by its 12 or 24 month warranty period, we will handle everything for you. All you need to do is contact us to obtain a product warranty return form, and post this and your product back to us. Whilst Sydney Salon Supplies will cover all costs involved between the manufacturer, you will be required to cover the expense for getting the item back to us.

  • We offer PayPal as an alternative to using your credit card, this is a very simple and easy way to pay. Simple place your order and choose PayPal when checking out, then transfer the total purchase amount to us using your online banking or telephone banking. This process is 100% secure.

  • You don't need to be a hairdresser to buy from us. Anyone can do it.

  • We have no limit on what you can order on our site (except ghd products) and we may offer a wholesale discount depending on the product. Please contact us at info@rawhair.com.au to discuss it.

  • Sydney Salon Supplies does offer bonus points on certain credit cards please check with your credit card issuer to see if we are an accredited store.

  • No, unfortunately we don't post to universities or Click & Collect.